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Bookstore Policies

Below are the Bookstore's policies for returns, online orders and shipping.


Coming in Fall 2019, the UAA Bookstore will go plastic bag free. The Bookstore will offer different options of paper or reusuable bags for purchase, in accordance to Anchorage City Code 15.95.

Return Policies

Computer software and electronic merchandise is returnable ONLY IF it is:
  • Returned within 5 days of original purchase accompanied by original receipt.
  • Unopened and in new condition. Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand-new condition.
  • A 20% restocking fee will be applied to electronic merchandise that has been opened. See exceptions.
  • Electronic products that are returned incomplete, damaged, or with serial number missing or tampered with will not be accepted for return.
  • Software must be returned unopened.
  • Defective items may be exchanged for the same item or returned for store credit.
  • Custom and personalized orders made specifically for you are nonreturnable. Custom order items are items where a customer has requested a specific attribute (e.g. finish, color, size) or where a manufacturer builds only to order.

Special Orders You can cancel or return special order items, and you will be refunded 80% of the original purchase price. Special order items are items not generally carried by the Bookstore and/or which require that an order be placed directly with the manufacturer or distributor.

Non-Returnable Items
  • Software that has been opened.
  • Bookstore gift cards. UAA Bookstore gift cards are not returnable or refundable for cash.
  • Opened consumable items including batteries, ink, and items that are damaged, unsanitary, or missing major components.
  • Custom orders.

Refund Method Unless otherwise indicated, we will reimburse you for returned items in the same way you pay for them.
Tradebooks are returnable within five (5) days of purchase with the original receipt. Books must be in the same condition as when they were purchased.
Items can be returned within 30 days of purchase with the original receipt. Items must be returned in the same new condition in which they were purchased.

Online Order FAQ's

All items available for online purchase are listed on our website.
Even when we have more items at the Bookstore, they are sometimes in limited supply and sell out very quickly. If you do not see your size in the drop down menu, then we are most likely sold out of that size.
If the item appears on our website, then it should be available for shipping. Unfortunately, we cannot guarantee that every item you request in your order will be available at the time we process your order. We update our inventory frequently, but it is possible that an item will appear to be available after it has sold out. Please accept our apologies in advance if we are unable to complete your order due to a stock issue.
We will notify you by phone or email if an item in your order is no longer available. Any remaining items in your order will be processed as requested.

Shipping FAQ's

Merchandise orders are shipped using USPS Priority Mail, which typically arrives in 3 to 5 business days. We will charge you only for items that have been processed for shipping.
If you would like your order to ship using a different carrier, please leave a note in your order. We will contact you via phone or email to verify the shipping method and charges.
It is possible that the shipping cost calculated at the time you place the order does not match the prices listed above. Our orders are processed by hand, and we will make sure that you are charged the proper shipping amount.

Address
2901 Spirit Way
Anchorage, AK 99508


Contact Us
General: uaa_merchandise@uaa.alaska.edu
Textbooks: uaa_book@uaa.alaska.edu
Phone: (907) 786-1151
Fax: (907) 786-4790

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual.
Learn more about UA's notice of nondiscrimination. UA is committed to providing accessible websites.

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