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Return Policies

Clothing, Gifts, and School Supplies Return Policy

Items can be returned within 30 days of purchase with the original receipt. Items must be returned in the same new condition in which they were purchased.

General Books (Trade books, non-textbook) Return Policy

General books are returnable within five (5) days of purchase with the original receipt. Books must be in the same condition as when they were purchased.

Electronics Return Policy

Computer software and electronic merchandise is returnable within 5 days of original purchased accompanied by original receipt. It must be unopened and in new condition. Defective items may be exchanged for the same item or returned for store credit. Custom and personalized orders made specifically for you are non-returnable.

Non-returnable Items

  • Activated e-books and access codes
  • Bookstore gift cards; not returnable or refundable for cash
  • Opened consumable items like batteries, ink, and items that are damaged, unsanitary, or missing major components.
  • Custom orders

Refund Method

Unless otherwise indicated, reimbursements are in the same method used to pay for the item.

How to Return?

Subject to the conditions stated above, return your items and a copy of your receipt to:
UAA Campus Store
c/o Returns
2905 Providence Drive
Anchorage, AK 99508


Contact Us
uaa_merchandise@alaska.edu
Phone: 907-786-1151
Fax: 907-786-1142

Mailing Address
2905 Providence Drive
Anchorage, Alaska 99508

Policies
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Returns


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Learn more about UA's notice of nondiscrimination. UA is committed to providing accessible websites.

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